Rank & File Coaching Programs Terms and Conditions

INTRODUCTION

By purchasing consultancy services from ‘me’ or ‘I’ (Kari Elizabeth Enge), on behalf of Rank & File, Inc (‘us’), ‘you’ agree to be bound by these Terms & Agreement, including the details of the program, which are set out in your Welcome Kit.

PACKAGE INCLUSIONS & PAYMENT

• The inclusions of your coaching package are listed out in your Welcome Kit which has been sent to you via email. By checking the consent box on the payment page, you agree to the inclusions of your package, duration/timeline of your package, the payment amounts and payment schedules.

• If your full payment is not received by us as agreed or any installments are not paid by the due date, we may also charge interest on any balance outstanding at the rate of 4 percentage points a year above HSBC’s Bank (UK) plc base rate. 

COMMUNICATION

• As a private client, you have access to me via email for questions that come up throughout the week. I am available via email Monday through Friday (9:00 am – 5:00 pm Central European Time) during your program. You can expect a response within 48 hours on weekdays (messages received on Friday will be answered on Monday.)

• Please do not send me messages any other way (text, WhatsApp, Facebook Messenger) – they may not be answered there.

COACHING SESSIONS

• Coaching sessions will take place remotely via Zoom. If you live locally in/around the Oslo, Norway area, please note that in-person meetings are not guaranteed and are not a normal inclusion of the program, although exceptions may be made.

• Before beginning your program, we will agree on a weekly time slot for your coaching calls. If you cannot make a call on a particular week, we will not reschedule that call. We will simply skip that call and roll that unused session over to the end of the program. 

• You can roll over as many as 4 unused coaching calls if you are sick or are taking a vacation. These calls must be redeemed within the 4 weeks immediately following your program timeline. My vacation days (if applicable) will be shared with you in advance and be accounted for in your package.
  

• I will share a link to a Google Drive folder for us to use throughout the program with all relevant information as shared in your Welcome Kit.

RESOLVING PROBLEMS

• In the unlikely event that there is a problem with the services, please contact me as soon as possible via email. We will schedule a phone call to discuss in order to try to achieve a positive outcome. Disputes and/or requests for cancellations will not be honored solely via email. This gives us both an opportunity to communicate effectively.

CANCELLATION

• After this phone call, you have the right to cancel this Agreement via written notice in an email, followed by an exit phone call. This gives us the opportunity to learn how to serve clients like you better. 
• In the event your cancellation is due to our material breach, you shall receive a prorated refund for the remaining full months left of your program (minus an additional $350 cancellation fee). 

INTELLECTUAL PROPERTY

• As between you and us, we own all of the intellectual property rights to any methods, materials and information which we provide to you in the course of the Agreement. You are permitted to use such methods, materials, and information for the purposes of this Agreement. We are permitted to use information and techniques which we learn or develop during the Agreement generally in and for our business, apart from any of your Confidential Information.

CONFIDENTIALITY

• Both parties acknowledge that in connection with this Agreement, a party may have access to the other party’s non-public, proprietary and confidential information concerning its business, products, operations, advertising, promotions, plans, competitive strategies, product characteristics, market research, customer information, and any other non-public confidential information supplied (collectively, “Confidential Information”). Each party agrees that except as required by law or legal process, it shall not disclose any such Confidential Information of the other party to any third party nor use any such Confidential Information for its own purposes.
• We shall use the personal information you give to us to: provide services, process your payment for services, and inform you about recommended products and services that we may provide in the future. You have the right to request the cancellation of future correspondence with us at any time.

PUBLICITY

• We may use your name and any non-confidential materials, such as testimonials, as part of our client portfolio on our website and for internal and marketing purposes. We will obtain your approval to use your trademarks (other than your name) or any of your materials or information in press releases, external communications, award submissions, or referrals.

LIMITED LIABILITY

Except for any legal responsibility that we cannot exclude in law, we are not legally responsible for any:

• losses that: (a) were not foreseeable to you and us when the contract was formed (b) were not caused by any breach of these terms on our part.

• Business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity. 

• Our total liability to you is limited to the amount of fees paid by you for the services. 

Coaching and consultancy is not therapy or counseling but may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. By entering into this Agreement, you confirm that you will not use it in place of any form of therapy.

REFERRALS

If this program is something that changes your life and business (I am sure it will!) and you end up raving about it to friends – there is an extra bonus for you! For every person you send my way, and who signs up for coaching services with me, you will get:

• 1st referral: an extra 90-minute coaching session with me, to use within 3 months of the referral.
• 2nd referral & more: A thank-you business gift box delivered to your door (filled with a thank you note, a must-read book, and a $100 Visa gift card!)

Thank you in advance for spreading the word about me & my services in your network!